Refund and Cancellation Policy

Last updated: to be set when this policy is reviewed and published.

1. Nature of the Service

ConceptVue subscriptions grant access to digital learning content for the applicable academic cycle. Because access is granted immediately on successful payment, subscriptions are generally non-refundable once activated.

2. Exceptions

A refund may be considered if: (a) you were charged due to a verified technical or payment-processing error, or (b) you request cancellation within 7 days of payment and have not accessed any subscription-only lesson during that period. Requests are reviewed case by case and any approved refund is processed back to the original payment method.

3. Cancellation

You may request cancellation at any time through the Contact Us page. Cancelling does not entitle you to a prorated refund for the remaining part of the academic cycle, except as described above.

4. Failed or Duplicate Payments

If a payment fails but an amount was debited, or the same subscription was charged twice, contact us with your payment reference and it will be investigated and reconciled or refunded as appropriate.

5. Processing Time

Approved refunds are processed within a reasonable time via the original payment method, subject to the payment gateway's own processing timelines.

6. Contact Us

For refund or cancellation requests, please use the Contact Us page with your Student ID and payment reference.